客户体验服务

 

客户体验策略 & Design

We believe in human-centered customer experience which builds customer loyalty and improve the business strategy. We define and develop customer experience which not only resonate for today but for tomorrow as well. We analyze the data, channel flexibility, service and purchase convenience to create the CX strategy. 我们试图整合简单性和易用性，以改善客户体验. 无论你从事什么行业, 不管你的客户群是谁, our work experience ensures that we can identify customer experience issues and provide a solution.

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客户体验策略 & Design

 

客户旅程地图

顾客旅程映射是发现顾客行为和品牌行为的关键环节. 从发现服务或产品到第一次使用, buying or purchasing process to repeat customer; we analyze the different stages of customers. Our experienced designer team use these maps to understand the customer motivation points, pain points, their behavior, 他们如何回应和做出决定, 是什么影响了他们，又是什么让他们存在. We work with clients to redefine marketing strategy and enhance the experience of customers.

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客户旅程地图

 

从事UI/UX咨询和设计

优秀的UI和UX携手并进，确保网站可用性和产品可用性. 作为一家领先的用户体验机构, 我们确保最终用户是您所有设计考虑的核心. 我们提供广泛的用户体验研究设计服务, 站点地图和信息架构, grid-based structure, navigation structure, colors & emotions, animations, interactions, design hierarchy, illustrations, design system, mobile environment, 用户流和流程, UX wireframes, 交互原型, visual design, user accessibility, usability testing, 完整的可用性审计和报告. 我们相信，数据驱动的用户洞察和验证是成功的关键.

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从事UI/UX咨询和设计

 

客户体验管理

Customer experience Management is a great practice for designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. 客户体验管理, we support operations and break-fix process; which will deliver omnichannel experiences and track customer interactions throughout their journey. We identify, 收集并解释经验数据集, document customer journeys and pain points; develop analytical models to drive proper insights and integrate customer experience system to frontend and backend business applications! 为了获得最佳的投资回报率，我们不断地对其进行测量和优化.

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客户体验管理

 

客户体验转型

快乐的客户是成长的秘诀. Digital Technologies have transformed their consumer habits and allowed customer to choose what they want and decide to get into the moment. Partnering with us allow you to use the best measures and improve your existing performance with our tips, 最佳实践和经过验证的技术. We understand customer journey, drive front end transformation through process innovations & improvements, point out the initiatives to improve the score and gauge the perceived customer experience and define the right KPIs.

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客户体验转型

 

渠道再造与管理

利用移动的力量, social media, digital media, digital marketing, gamification and more to enable your customers to add capabilities to your existing business brand or channel. We make sure about the omnichannel customer interactions; manage web content and on-board partners. 我们针对特定行业的客户体验解决方案确保个性化, predictive, reimagined, 以及跨地区、跨语言的量身定制的客户服务. 我们帮助品牌和企业扩大运营规模, grow revenue, 在降低成本的同时提高客户满意度.

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渠道再造与管理

 

客户洞察管理

我们结合了深厚的行业知识, board functional capabilities and technical know-how to help our clients to capture insights about their customers and create strategies for engaging and retaining more and more potential customers. We will test different approaches and learn from the different results; To generate valuable insights and recommendations; we are ready to tackle more complex, 在整个企业中更大规模的项目. We lead on customer tendency analysis and leverage this intelligence to improve the marketing strategy gradually and manage data quality and ensure the actionable user organization wide.

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客户洞察管理

推动业务成果 
数字化客户体验

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HubSpot解决方案合作伙伴

我们是HubSpot解决方案提供商合作伙伴，这使我们能够提供增长解决方案. 使用HubSpot, 我们提供多种方式，包括帮助台和票务, customer feedback, surveys, email marketing, 更多的是为了改善数字客户体验.

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SEMrush认证代理合作伙伴

We have another feather in our cap and are proud to be recognized as the SEMrush认证代理合作伙伴. 通过整合谷歌分析, SEMrush and our AI-based predictive analytics tools; We help our clients to analyze traffic, 客户旅程报告, customer behaviour, marketing funnel, 更多的是重新定义和取悦他们的客户体验.

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Happy Customers

通过提供良好的用户体验和简单的导航来取悦您的客户, 基于人工智能的产品搜索, 简化购买体验, 增加对话的灵活性等等.

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主动和个性化的客户参与

Best in class consistent User Experience through the power of User Centric Design and Design Thinking principles.

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改善客户获取

通过推荐系统产生新的潜在客户, 整合交叉销售和向上销售, 建立全渠道计划, 落实客户反馈，提升客户体验, 保持你的品牌信息清晰, 实施客户忠诚度计划, 利用客户分析等等.

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提升品牌认知

不再等待时间在您的网站. 让你的网站导航清晰明了，让你的产品页面引人注目. 简化单页结账流程, free shipping offer, 有一个连贯和系统的内容策略. 通过询问顾客的反馈来吸引他们, shopping experience, product review, referral program, and more.

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Omnichannel启用

We provide platform agonistic solution development using hybrid, adaptive or responsive technologies. We interlink online and offline channels to offer a tailored journey to your customers with aggregated data, 并在所有渠道提供一致的个性化体验.

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重新激活你的客户体验策略

投资于正确的客户数据, right property data, 改进您的内部流程以改善交叉销售, 商务和全渠道战略, 整个网站重新设计或重组, 平台实施服务, 网站性能审计和优化方案, 定期跟踪和分析你的用户, and more.

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Empowered Sales

增强你的销售能力, 我们可以整合实时聊天, 个性化优惠券代码, referral program, upsell your products, 改进产品照片和描述, 大量订阅电子邮件列表, 推出忠诚计划, 建立社交媒体商店等等.

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Augmented Services

整合客户互动服务, 体验设计与表演, 设计思维和签名时刻, 客户旅程数据可视化, 体验引擎等等.

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数字忠诚度和参与解决方案

我们提供易于使用的忠诚度和激励管理解决方案, 活动管理和执行, 微观金融交易, track and trace, 以及机器对机器的通信.

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360°客户体验服务

我们帮助客户不断提升客户体验. We create an exceptional customer experience by connecting people, processes, data and technology. We use A/B testing, Heatmaps, surveys, polls, and more to deliver 360° customer experience services.

把客户体验带到新高度

  • 当顾客满意时，品牌就会受益
  • 影响长期收入
  • 提供客户服务体验的首选渠道
  • 保持你的客户关系
  • 很棒的全渠道体验
  • 完善服务链，丰富客户体验
  • 更高的客户留存率
  • Triple your sales
  • 惟一地与
    customers

客户体验服务常见问题解答

数字客户体验是你的用户或客户与你的品牌的互动, 商业网站或网上商店.

CX refers to the customer experience; it is a broader journey of your business website or application users or customers within it.

Well, the customer experience challenges are different from brand to brand and business to business. 以下是最常见的挑战.

  • 在客户旅程的每一步提供个性化的体验
  • 达到目标，卓越的运营是必不可少的
  • 使用和调整多个渠道以提供一致的体验

There are multiple ways to improve customer experience; including integrate personalization, 采用自顶向下的方法, 使用客户旅程地图, 通过开放文本调查获取客户反馈, 改善客户服务, and many more.

Yes. 所有您需要做的是填写请求报价表或电子邮件我们 [email protected]

全渠道客户体验, 通过预测分析将数据转化为见解, 数据驱动营销, chatbots, voice commerce, 实时视觉参与, 提高数据透明度, 忠诚度计划等是当前数字客户体验的趋势. If you wish to integrate with your current brand or business website; feel free to contact us.

客户体验对你的企业来说是一种福气. A well-optimized and inspired customer experience will help your customers to guide easily to use website or e-commerce service.

The overall customer experience can be measured based on various factors including customer satisfaction score, net promoter score, 客户努力得分, 外部和行业基准, brand attributes, feedbacks, KPI and more.

好吧，没有一个尺码适合的选择. 我们根据不同的业务和品牌采取不同的方法. 我们分析客户数据, 细分客户概况, 识别参与机会, 在多个渠道中定义或分发, 使客户的旅程尽可能地轻松和更多.

Discovery, Engagement and Delivery are the most important areas of digital customer experience services.

A customer journey mapping is all about a visual graph or storyline of your customers intentions, motivations, 痛点和与品牌的每一次接触, service or product.

UX和CX都不仅仅是相关的. User Experience (UX) is all about how the user interacts and experience with a particular product or service considering informational architecture, interaction design, content strategy, empathy, value design, 用户研究和可用性因素. While Customer Experience (CX) is all about the interactions and experience the customer has with the whole company or brand considering brand reputation, customer service, operations, value, sales, advertising, marketing, product delivery, and more factors.

Get Started with 数码客户体验服务!

你是否在寻找客户体验策略 & design, journey mapping, UI/UX设计和咨询, 客户体验管理, transformation, 通道reimagination & management, 洞察力管理之类的, 我们提供端到端的数字化客户体验服务. We have an expert team who can helps your brand to generate more revenue and take your business to the next level through digital marketing & SEO services! 如果您对我们的客户体验服务有任何疑问, 随时pg电子官网或给我们发电子邮件 [email protected] 或拨打(810)-358-8040.

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